Frequently Asked Questions
What's Your Return Policy?
What's Your Return Policy?
- Yes, we do! We offer a 30-day money-back guarantee on all orders if the product is damaged or doesn't work as advertised.
- Click Here: Refund Policy
When Will My Order Arrive?
When Will My Order Arrive?
- We ship your order on the same business day it's placed, and you can expect delivery within 4-12 days.
- Click Here: Track Order
Do You Ship Worldwide?
Do You Ship Worldwide?
- Yes we offer worldwide shipping! Please visit our shipping policies for more info!
How Do I Start My Return?
How Do I Start My Return?
- Please contact info@vyrex.shop to start your return.
- More Information here: Return Policy
When Will My Money Be Return?
When Will My Money Be Return?
- Refunds will be credited to your original payment method. For credit or debit card payments, the refund will be processed to your card-issuing bank within 7-10 business days after we receive your returned item or cancellation request. If you have questions about when the credit will appear in your account, please contact your card-issuing bank.
If you haven’t received your refund yet, follow these steps:
- Contact your bank or credit card company, as it may take some time for the refund to be posted to your account.
What If I Receive a Defective, Incorrect, or Damaged Item?
What If I Receive a Defective, Incorrect, or Damaged Item?
- If your order arrives with any issues such as incorrect, missing, or defective items, please reach out to us immediately. Be sure to include your order number, photos of the item(s), and any relevant details. We’ll work quickly to resolve the issue and ensure you're taken care of as soon as possible.
Will I Be Charged Customs and Taxes?
Will I Be Charged Customs and Taxes?
- The prices on our site are listed in US Dollars and do not include taxes. When your order arrives, you may be required to pay import taxes, duties, and customs fees, which are determined by your local customs office. These charges are your responsibility and are not covered by us. Additionally, we are not liable for any delays caused by customs processing in your country. For more information on potential charges, please contact your local customs office.
How Long Will My Order Take?
How Long Will My Order Take?
- Please be patient as we're dealing with a high volume of demands. For more info, please visit out shipping policy.
What Payment Methods Are Accepted?
What Payment Methods Are Accepted?
- We accept all major forms of payment such as American Express, Google Pay, Apple Pay, Mastercard, Paypal, Shop Pay, Visa, Debit and Interact.
Can I Cancel or Change My Order?
Can I Cancel or Change My Order?
- All orders are processed within 24 hours of purchase. Please contact info@vyrex.shop within the time frame for any changes or cancellations.
How Does 30 Day Money Back Guarantee Work?
How Does 30 Day Money Back Guarantee Work?
We believe and love all Vyrex Shop Products,That's why we're offering a 30-day money-back guarantee, because we stand behind the quality of our product. Our hassle-free return process ensures your peace of mind and confidence in trying out this unique Bluetooth vinyl record player, digital clock, and soothing night light. Your satisfaction is our priority.
What's Your Shipping Policy?
What's Your Shipping Policy?
Order Processing
- Quick Turnaround: All orders are processed within 24 hours of being placed. This means that from the moment you complete your purchase, we are already working to get your items ready for shipment.
Shipping and Delivery
- Free Worldwide Shipping: We offer free delivery on all orders, no matter where you are in the world.
- Tracked Shipping: For your peace of mind, all shipments come with tracking capabilities. You can monitor your package's journey from our warehouse to your doorstep.
Delivery Times
- Standard Shipping: Expect your order to arrive within 7-12 days. This option is free and covers delivery to any global destination.
- Expedited Shipping: If you need your items sooner, choose our expedited shipping option, with delivery expected within 4-8 days.